Frequently Asked Questions

Visit the Raja04 homepage and click the registration button. You will be asked to provide your full name, date of birth, email address, phone number and a username. Once your basic details are submitted, you may be prompted to verify your email before your account is activated. The whole process typically takes under five minutes for most users.

You must be at least 18 years of age to register and use Raja04, or the higher minimum age required by the operator's licence jurisdiction. Age verification is mandatory before any real-money activity is permitted. Providing false age information is a serious breach of our Terms & Conditions and will result in immediate account closure and forfeiture of any balance.

For Pakistani users, a clear copy of your CNIC (Computerised National Identity Card) — front and back — is the standard identity document accepted during KYC. In some cases, a valid passport is also accepted. You may also be asked to provide a proof of address or a source-of-funds document before large withdrawals are processed. All documents should be legible and current.

No. Each user is permitted one account only. Duplicate accounts — including those created with different email addresses or phone numbers by the same person — are strictly prohibited. If a duplicate account is detected, Raja04 reserves the right to close both accounts, void any associated bonuses and withhold pending withdrawals pending investigation. If you have lost access to your original account, contact support rather than registering again.

Use the "Forgot Password" link on the login page to trigger a password reset email to your registered address. If you no longer have access to that email, contact our support team at [email protected] with your username and the CNIC number used during registration so we can verify your identity and assist with account recovery manually.

Raja04 references a range of payment channels familiar to Pakistani users, including Easypaisa, JazzCash, Raast and bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. These references are for informational context only — their mention does not imply that any of these providers endorses, supports or is affiliated with Raja04 or any gambling activity. Always check the deposit page for currently available methods.

Minimum deposit thresholds vary by payment method. As a general reference, many deposit channels carry a minimum of around PKR 500, though this figure is subject to change and may differ depending on the method selected. Always check the deposit screen for the current minimum applicable to your chosen payment channel before initiating a transfer.

Processing times depend on the withdrawal method and whether your KYC verification is complete. For most methods, withdrawals are processed within 24–72 hours once approved on Raja04's side. Bank transfer timelines may vary. Pending KYC verification will delay any withdrawal until your identity documents have been reviewed and confirmed. Completing KYC early avoids delays when you want to cash out.

Common reasons for a withdrawal hold include: incomplete KYC verification, an outstanding wagering requirement on a bonus that was claimed before the withdrawal request, a security review triggered by unusual account activity, or a technical issue with the selected payment method. If your withdrawal has been on hold for more than 72 hours with no explanation, email [email protected] with your transaction reference number.

Raja04 does not typically charge platform-side fees for standard deposits or withdrawals. However, your bank, mobile wallet provider (such as Easypaisa or JazzCash) or payment intermediary may apply their own transaction fees independently — these charges are outside Raja04's control. Always review any applicable fees with your chosen payment provider before transferring funds.

Raja04 covers a broad range of options, including slot games, live casino tables (such as live roulette, live blackjack and baccarat), virtual sports and a sports betting section. For Pakistani users, cricket markets are particularly popular — covering domestic PSL T20 matches, ICC tournament fixtures, bilateral series and more. Football leagues, UFC events and other international sports are also available depending on the current schedule.

Yes, cricket is one of the most actively covered sports on Raja04, with markets available for Pakistan national team fixtures, PSL T20 matches and major ICC tournaments including the World Cup and Champions Trophy. Markets typically include match winner, top batsman, highest opening partnership, total sixes and more. Specific market availability depends on the event schedule and Raja04's current offerings.

For slot and casino games, most providers use round completion logic — if a spin was paid for and the result generated server-side before the disconnection, the round will be recorded and your balance updated when you reconnect. For sports bets, any bet placed and confirmed before a disconnection remains valid and will be settled according to the official result. If you believe a round was affected unfairly, contact support with the approximate time and game name.

Raja04 typically offers odds displayed in decimal format by default, which is the most straightforward for calculating potential returns — simply multiply your stake by the decimal odds to see your total return including the original stake. Fractional and American odds formats may also be available as a display preference in your account settings. If you are unsure how to read the odds on a particular market, our FAQ or support team can walk you through it.

The welcome bonus at Raja04 is typically a deposit match offer — for example, a percentage match on your first deposit up to a stated maximum amount in PKR. To receive the bonus, you must opt in during the deposit process and meet the minimum qualifying deposit. The bonus amount is credited to your account as bonus funds, which must be wagered a specified number of times before any winnings derived from them can be withdrawn as real cash.

A wagering requirement specifies how many times you must bet the bonus amount (sometimes bonus plus deposit) before the resulting balance becomes withdrawable. For example, a PKR 2,000 bonus with a 20x wagering requirement means you need to place PKR 40,000 in total qualifying bets before withdrawal is unlocked. Not all games contribute equally — slots often count 100% while table games may count less. Check your active bonus details for the exact terms.

Bonuses may be voided for several reasons: attempting to withdraw before completing the wagering requirement, breaching the terms of the specific promotion (such as using a bonus on excluded games), operating multiple accounts, or using a payment method that is ineligible for bonus claims. If you believe your bonus was removed in error, contact [email protected] with your account username and the specific bonus name or promotion code involved.

Yes, Raja04 runs regular promotions for existing users beyond the initial welcome offer. These may include reload bonuses on further deposits, free spins on featured slot games, enhanced odds on major cricket events such as PSL T20 or ICC tournaments, cashback offers and seasonal promotions. Current active promotions are listed in the Promotions section of your account. Availability and terms vary by promotion.

Deposit and loss limits can be set directly from your account settings under the Responsible Gambling section. You can choose daily, weekly or monthly limits in PKR. Any reduction to a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour reflection period before the higher limit becomes active — this is a deliberate safeguard, not a delay. For detailed guidance, visit our Responsible Gambling page.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify the duration you require — options include 6 months, 1 year, 3 years or permanent exclusion. Self-exclusion takes effect within minutes of confirmation and cannot be reversed during the chosen period. During exclusion, your account is suspended for deposits and play, but any available balance can still be withdrawn.

Raja04 uses TLS encryption for all data transmitted between your device and the platform, and sensitive data stored on our servers — including KYC documents and financial records — is encrypted at rest. Access to personal data is restricted to authorised personnel only. We also conduct regular security assessments and have incident response procedures in place. For full details of how your data is collected, used and stored, see our Privacy Policy.

Online gambling in Pakistan is subject to restrictions under the Prevention of Gambling Act, 1977 and other applicable legislation. Raja04 does not hold a Pakistani gambling licence and does not claim that gambling is authorised or legal in Pakistan. Users are solely responsible for understanding and complying with all laws applicable in their region. This FAQ answer is for general information only and does not constitute legal advice. If you have concerns, consult a qualified legal professional in your jurisdiction.