Privacy Policy

This Privacy Policy ("Policy") describes how Raja04 ("we", "us", "our", "Platform") collects, processes, stores and protects the personal data of individuals ("you", "User") who access or use the Raja04 website at https://raja04.cam and its associated services.

Raja04 is an English-language online gaming information platform serving users across Pakistan, including cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. We are committed to handling your personal data responsibly and in accordance with the data-protection principles of the jurisdiction in which we operate.

By registering an account or continuing to use the Raja04 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact us to close your account.

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, phone number, payment details and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer or deletion.
• "Data Controller" means Raja04, which determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of Raja04 under a contractual obligation.
• "Consent" means a freely given, specific, informed and unambiguous indication of your agreement to the processing of your Personal Data for a stated purpose.
• "Cookies" means small text files placed on your device by the platform to store preference and session information.
• "KYC" means Know Your Customer — the identity and age verification procedures required before processing withdrawals or at any point during account review.
• "Third Party" means any natural or legal person other than you or Raja04, including payment service providers and analytics partners.

Raja04 collects Personal Data through several channels depending on how you interact with the platform. The categories of data we collect are set out below:

3.1 Registration & Account Data

When you create an account, we collect your full name, date of birth, email address, phone number, city of residence and chosen username. This information is required to open and maintain your account and to comply with age-verification obligations.

3.2 Identity Verification (KYC) Data

To process withdrawals and comply with anti-money-laundering obligations, we may collect copies of government-issued identity documents (such as a CNIC or passport), proof of address and, where applicable, source-of-funds documentation.

3.3 Financial & Transaction Data

We record details of all deposits, withdrawals, wagers and bonus transactions linked to your account. For Pakistani users, this may include transaction references associated with payment channels such as Easypaisa, JazzCash, Raast or bank transfers via institutions such as HBL, UBL, Meezan Bank or Bank Alfalah. These payment-provider names are cited for contextual clarity only — their mention does not imply any endorsement or affiliation with Raja04.

3.4 Technical & Device Data

We automatically collect technical information when you access the platform, including your IP address, browser type and version, operating system, device identifiers, time-zone setting, referring URL and page interaction data. This data is used primarily for security monitoring, fraud prevention and platform optimisation.

3.5 Usage & Behavioural Data

We collect data about your activity on the platform, including games played, sports markets viewed (such as Pakistan cricket, PSL T20, ICC tournament fixtures, football and UFC markets), session duration, feature interactions and responsible-gambling tool usage. This helps us personalise your experience and identify any patterns that may suggest problem gambling behaviour.

3.6 Communications Data

If you contact our support team by email or live chat, we retain records of that correspondence, including the content of messages and any attachments, to enable us to resolve your query and maintain a service history.

Raja04 processes your Personal Data on one or more of the following legal bases:

• Contractual Necessity: Processing is required to open your account, execute transactions, settle wagers and provide the services you have requested under our Terms & Conditions.
• Legal Obligation: We are required to process certain data — particularly KYC and transaction records — to comply with anti-money-laundering regulations, age-verification requirements and any mandatory reporting obligations under the laws of our licence jurisdiction.
• Legitimate Interests: We process technical and usage data on the basis of our legitimate interest in maintaining platform security, detecting fraud, preventing bonus abuse and improving our services, provided those interests are not overridden by your privacy rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only on the basis of your prior consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

We use the Personal Data we collect for the following purposes:

• Account Management: Creating, maintaining and securing your Raja04 account, processing login requests and managing account settings.
• Transaction Processing: Facilitating deposits and withdrawals, calculating balances and maintaining accurate financial records.
• Identity & Age Verification: Confirming that you are at least 18 years of age — or the higher minimum required by the operator's licence jurisdiction — before permitting real-money play.
• Fraud Prevention & Security: Monitoring for suspicious activity, detecting multiple-account registrations, identifying bonus abuse and investigating unauthorised access attempts.
• Responsible Gambling: Analysing usage patterns to identify potential problem-gambling behaviour and making responsible-gambling tools — including deposit limits, loss limits, cool-off periods and self-exclusion — available where needed.
• Customer Support: Responding to your queries, resolving complaints and maintaining a service history.
• Marketing Communications: Sending you promotional offers, bonus notifications and platform updates where you have consented. You may opt out at any time by contacting [email protected].
• Legal & Regulatory Compliance: Fulfilling mandatory reporting obligations, responding to lawful requests from authorities and maintaining records as required by applicable law.
• Platform Improvement: Using aggregated and anonymised usage data to improve platform performance, develop new features and enhance the overall user experience.

Raja04 does not sell or rent your Personal Data to third parties. We may share your data with the following categories of recipients only where strictly necessary and subject to appropriate safeguards:

• Payment Service Providers: To process deposits and withdrawals, we share transaction-related data with the payment processors facilitating your chosen payment method. These providers are bound by their own data-protection obligations and may not use your data for any other purpose.
• Identity Verification Partners: We engage third-party KYC and age-verification providers to validate identity documents submitted during account verification. These partners process data solely for verification purposes under contractual data-processing agreements.
• Fraud & Security Services: We may share technical data — such as IP addresses and device fingerprints — with fraud-detection and cybersecurity service providers to protect the platform and its users.
• Analytics Providers: We use privacy-compliant analytics tools to understand platform usage in aggregate. Where individual-level data is processed by an analytics partner, it is done under a data-processing agreement and the data is not used for third-party advertising.
• Regulatory & Legal Authorities: We will disclose Personal Data to competent authorities, courts or regulators where we are legally obliged to do so, or where disclosure is necessary to protect our legal rights or to prevent imminent harm.
• Group Companies: If Raja04 is part of a corporate group, Personal Data may be shared with affiliated entities for internal administrative purposes, subject to the same data-protection standards described in this Policy.

Raja04 uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how users interact with the site. The types of cookies we use are described below:

• Strictly Necessary Cookies: Essential to the functioning of the platform, including session management, authentication and security. These cannot be disabled without impairing core platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, preferred display options and responsible-gambling limit settings, so you do not need to re-enter them on each visit.
• Analytical Cookies: Used to collect aggregated information about how users navigate the platform — such as which pages are visited most frequently and where users exit the site — to help us improve performance and user experience.
• Marketing Cookies: Used only where you have provided explicit consent, to deliver relevant promotional content and measure the effectiveness of our campaigns. You may withdraw consent for marketing cookies at any time.

You can manage or disable cookies through your browser settings. Note that disabling strictly necessary cookies may prevent you from accessing certain features of the platform. Most modern browsers allow you to block third-party cookies while permitting first-party cookies, which is a reasonable middle-ground for most users.

Raja04 operates internationally and your Personal Data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, we take steps to ensure that your data receives an adequate level of protection, including:

• Transferring data only to jurisdictions that offer an adequate level of data protection as recognised by the relevant licensing authority.
• Using standard contractual clauses or equivalent safeguards in agreements with Data Processors located in third countries.
• Ensuring that any overseas recipient is subject to binding data-protection obligations no less protective than those described in this Policy.

By using the Raja04 platform, you acknowledge that your Personal Data may be processed outside Pakistan and consent to such transfers subject to the safeguards described above.

We retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations or to resolve disputes. The general retention periods we apply are:

At the end of the applicable retention period, Personal Data is either securely deleted or irreversibly anonymised so that it can no longer be attributed to you. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Subject to applicable law, you have the following rights in respect of your Personal Data held by Raja04:

• Right of Access: You may request a copy of the Personal Data we hold about you, together with information about how it is processed. We will respond to verified access requests within 30 days.
• Right to Rectification: If any Personal Data we hold is inaccurate or incomplete, you have the right to request that it be corrected. Please note that corrections to KYC data require submission of updated documentary evidence.
• Right to Erasure: In certain circumstances, you may request the deletion of your Personal Data. This right is subject to exceptions where retention is required by law or is necessary for the establishment, exercise or defence of legal claims.
• Right to Restriction: You may request that we restrict the processing of your Personal Data while a rectification or objection request is being assessed.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you may request that we provide your Personal Data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We may ask you to verify your identity before processing your request. There is no charge for exercising your rights, though we may charge a reasonable fee for manifestly excessive or repetitive requests.

Raja04 implements a range of technical and organisational measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the Raja04 platform.
• Encryption at rest for sensitive data stored on our servers, including KYC documents and financial records.
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access Personal Data.
• Regular security assessments, penetration testing and vulnerability scanning of platform infrastructure.
• Staff training on data-protection obligations and secure data-handling practices.
• Incident response procedures enabling us to detect, investigate and notify affected users of any data breach within a reasonable timeframe.

While we take every reasonable precaution, no system is entirely immune from security risks. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

The Raja04 platform is strictly for adults aged 18 years or older, or the higher minimum age required by the operator's licence jurisdiction. We do not knowingly collect or process Personal Data from individuals under the applicable minimum age.

During registration and KYC verification, we take steps to confirm that each user meets the minimum age requirement. If we become aware that Personal Data has been collected from a minor, we will take immediate steps to delete that data, close the associated account and forfeit any Balance in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that a minor has registered an account on Raja04 using false age information, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

Raja04 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law, or platform functionality. The revised Policy will be published on this page with an updated "Last Updated" date at the top.

Where a material change is made — particularly one that affects how we use your data or the rights available to you — we will use reasonable endeavours to notify you by email or by a prominent notice displayed on the platform before the change takes effect.

Your continued use of the Raja04 platform following publication of a revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must discontinue use of the platform and request account closure before the effective date of the changes.

If you have any questions, concerns or requests relating to this Privacy Policy or the way Raja04 processes your Personal Data, please contact our support team using the details below:

• Support Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Policy Query"
• Response Language: English (Urdu available as a support-language option on request)
• Typical Response Time: Within 2 business days; data rights requests within 30 days

Please include your registered account username and a clear description of your query or request. We will acknowledge all privacy-related queries promptly and work to resolve substantive requests within the timeframes required by applicable law.